Privacy policy

We respect your privacy. Netwave Store is based in Ghana and follows Ghana’s Data Protection Act, 2012 (Act 843). Members from any country have the rights described below, and where the law of your country (for example the EU and UK GDPR) gives you more rights, we respect them too.

What we collect

• Account and order details: your name, phone number, email address, country and delivery address, and the GhanaPost GPS address or map pin if you add one.
• For sellers abroad or who are not Ghanaian: the ID you send (passport or national ID card), the country you live in, and a selfie, checked by our team.
• The country you want things delivered to and the currency you chose, kept in small cookies so the site remembers them.
• Payment confirmations from our payment providers. We never see or store your card number or Mobile Money PIN.
• If you save Mobile Money wallets for faster checkout: the number, network and label you give.
• If you sign in with Google: only your name, email address and profile photo. We never see your Google password, and you can remove our access at any time in your Google account settings.
• For sellers who choose to get verified: identity and business documents.
• For delivery riders: identity and vehicle documents, a GhanaPost GPS address and a home location for verification, your location when you choose to share it while you are available for jobs, and your live location while you carry a delivery.
• Your phone's location, when you share it before buying, booking or selling: we keep only the nearest town and a point rounded to about 1 km, and delete it after 90 days. Sellers use it to arrange delivery, and it helps members know who they are dealing with. Your phone always asks you first.
• The model of the phone you sign in with (for example "Samsung SM-A155F"), shown to you in your Security Centre.
• Messages you send to shops and providers on Netwave Store.
• If you join with someone's referral link: who referred you, and the internet address you signed up from, so we can stop fake sign-ups. The person who referred you sees only your first name.
• Payment records: the reference, amount, MoMo number and transaction ID of each payment you make to Netwave Store, so we can confirm it and stop the same payment being used twice.
• Offers you make on products (the amount, quantity and any message), which the seller sees.
• For pay on delivery orders: whether each one was paid, cancelled or refused at the door, kept so we can limit pay on delivery for buyers who often refuse orders. This record counts for 90 days.
• For sellers: the prices of your listings over time, so we only show an "old price" that is real.

How we use it

• To deliver your orders and bookings and keep you updated.
• To protect buyers and sellers from fraud. Accounts that break our rules can be suspended, and we keep a record of the reason.
• A seller sees only what is needed to deliver your order: your name, phone number and address. A rider sees the same details, and only after accepting your delivery.
• While a rider carries your order, you and the seller can see the rider’s location. Delivery routes are deleted 30 days after the delivery ends.
• Our team reads private messages only when one of them is reported.

Security checks

Netwave Store is open to people in most countries. When you sign up, sign in, pay or use your account, we check the internet connection you are using: the country and town it appears to come from, the network, whether it is a VPN, and the type of device. This is only an estimate from the connection. We never use your phone's GPS for it. We use it to keep accounts safe, stop fraud, warn you about sign-ins from new places, ask sellers abroad for two-step sign-in, and block countries under international sanctions. A security service checks the connection address for us and receives nothing else about you. These records are deleted after 90 days. If a check stops you by mistake, you can ask us to look again.

Passwords

We never store your password. We keep only a bcrypt "hash" of it: a scrambled, salted version that cannot be turned back into the password, made slow on purpose so a stolen copy cannot be guessed quickly. Our staff cannot see your password. If you forget it, you set a new one.

Services that help us

Emails and text messages about your orders are sent through email and SMS providers, which receive only what is needed to deliver the message. To describe product photos for blind and low-vision shoppers, and to help write listing descriptions, the photos and text of public listings may be sent to an AI service; your private account details are never sent.

Documents

Identity and vehicle documents are stored privately, outside the public website. Only our verification team can view them, and they are never shown to other users.

Card payments

Card payments are made on our payment partner's secure page. Your card number goes only to them; we receive only whether the payment succeeded and its reference.

Where your data is kept

Our servers and some of the services above may be in other countries than yours. When your data is sent abroad, we only use providers that protect it and use it only for the service they give us.

How long we keep it

We keep your account details while your account is open. Order and payment records are kept for as long as tax and accounting law requires, usually six years. Security records are deleted after 90 days, and shared locations after 90 days.

Your rights

You can ask to see the data we hold about you, correct it, delete it, receive a copy, or object to how we use it. Write to support@netwavesolution.top and we reply within 30 days. If you are not happy with our answer, you can complain to the Data Protection Commission of Ghana, or to the data protection authority in your own country.

Your choices

You can update your details in your account, remove saved wallets and addresses, and delete your account yourself from Delete my account (in the app or on the website), or ask us at support@netwavesolution.top.