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Contact us

Ask us anything about orders, bookings, payments, returns or selling.

Our address: Ofankor post office Cheruben avenue 2

When we are available: Monday to Saturday, 8 am to 8 pm.

How fast we reply: We reply to messages and emails within one working day, and to order problems as fast as we can.

When you contact us about an order, please give your order number. You can find it on your order page or in Track order.

Send us a message

We reply by email or phone, usually within a day.

This quick check keeps out fake accounts made by computer programs. Usually it passes by itself; if a box appears, tick it.

Problem with an order or booking

  1. Open the order (or the booking under My bookings) and choose Report a problem. Say what went wrong and add photos if you can.
  2. We tell the seller or provider and give them a chance to put it right.
  3. If they do not, our team reviews what both sides sent and decides. For orders and bookings paid with escrow, this can be a full or partial refund. See Returns and refunds.
  4. You can follow every step on the order page, and we notify you of each decision.

Report a suspicious listing, shop or message

On any listing, choose Report this listing. In a conversation, choose Report this conversation. Our team checks every report and can hide listings and suspend accounts. Never send money outside the payment options shown at checkout, and never share your MoMo PIN with anyone.