Terms of use

These terms explain the rules for buying and selling on Netwave Store, for members in every country. By using the site you agree to them. You must be at least 18, or use the site with a parent or guardian's permission.

Who we are

Netwave Store is run by Tech vision digital solutions, a business registered in Ghana, at Ofankor post office Cheruben avenue 2. We provide the marketplace: sellers, not Netwave Store, sell the items and services listed, and each seller is responsible for what they list and deliver, except for items sold by the official Netwave Store shop.

Buyers

• Give correct contact and delivery details.
• Confirm delivery honestly. Confirming releases payment to the seller.
• Report problems within the waiting period shown on your order.
• Only place a pay on delivery order you mean to pay for. Cancel it from your order page before it is sent if you change your mind. A buyer who refuses or does not pay for 2 pay on delivery orders within 90 days cannot use pay on delivery for a while, and each buyer can have at most 2 such orders waiting at a time.
• An offer you make is a promise to buy at that price if the seller accepts. An accepted offer can be used once, for the number of items offered, within 48 hours.

Sellers

• Provide true identity and business details. False documents lead to permanent removal.
• Only list items you have and can deliver. Describe them honestly with real photos.
• Ship paid orders promptly and mark them correctly. For a pay on delivery order, choose "Delivered and paid" only after the buyer has paid you, and "The buyer did not pay" only when that is true; false reports are treated as fraud.
• Show honest prices. An "old price" is only shown to buyers when the item really sold at that price for at least a week in the last 90 days; we record price changes to check this.
• If you accept a buyer's offer, sell at that price for 48 hours.
• You can delete your listings at any time. A listing that was sold or reviewed leaves the shop, but its order records and reviews are kept, and reviews still count in your shop rating.
• Sellers in any country can sell. Ghanaians verify with their Ghana Card; sellers who are not Ghanaian verify with a passport or national ID card. Sellers who live outside Ghana, or are not Ghanaian, can sell only after our team checks their ID, and must use two-step sign-in when using their shop from outside Ghana.
• A seller who delivers to other countries must follow the export and import rules of both countries, describe goods truthfully on customs forms, post each order with a tracking number within the time shown, and must not send goods that are banned in either country.
• Netwave takes a commission of 1% on escrow sales only. There is none on direct payments or pay on delivery. If a commission or paid plan is introduced or changed, sellers will be told in advance and it will be shown in the seller centre. Payouts for escrow sales go only to the locked payout account on file, which only our team can change.
• Verification is optional and gives a Verified badge. Every shop may accept direct payments on its own accounts, and must deliver what buyers pay for.
• Prohibited items include counterfeit goods, weapons, drugs, stolen goods, and anything illegal in Ghana, in the seller's country or in the buyer's country.

Buying from another country

• Prices are set in Ghana cedis (GH₵). Amounts shown in another currency are a close guide from today's exchange rate. When a card is charged in US dollars, euros or pounds, the amount is shown before you pay and fixed for that payment; your bank may add its own fees.
• When an order crosses a border, import duties, taxes and customs fees in your country are paid by you unless the seller says otherwise, and delivery takes longer. These orders can only be paid with escrow, and the seller must send a tracking number.
• We do not allow buying or selling from countries under international sanctions that our payment partners must follow.

Referral rewards

Members can earn a reward when someone joins with their referral link. Rewards are paid by Netwave Store; you cannot pay money into your rewards balance. A reward counts only for a real new member, and we may hold or cancel rewards from fake, repeated or self-made accounts. You can use your rewards for the seller verification fee or withdraw them to Mobile Money within the limits shown on your rewards page. Rewards that are part of fraud can be removed, and the account suspended.

Seller verification fee

Getting the Verified badge is optional for sellers in Ghana who use a Ghana Card, and required for sellers abroad or who are not Ghanaian. When a fee is shown, it pays for checking your ID. You pay it once; sending your details again after we ask for corrections is free. The fee is not refunded if your documents are refused.

Account suspension

We can suspend any account, buyer or seller, that breaks these terms. Examples are fraud, selling fake or banned items, taking payment without delivering, fake reviews, false documents and abusive behaviour. A suspended person is signed out and cannot sign in, and a suspended seller's shop is hidden. You will see the reason when you try to sign in. If you think we made a mistake, contact us and we will look again.

Payments

When you choose escrow, you pay Netwave Store and we hold the money until the order is completed or refunded. Escrow orders include a service fee of 1% of the items, shown at checkout before you pay. When you choose to pay a shop directly, or to pay on delivery, the money goes straight to the shop, there is no service fee, and escrow does not cover it. Pay on delivery is only for physical items delivered within the seller's own country (not digital books or orders that cross a border) and up to the limit shown at checkout. Escrow can be paid by Mobile Money or, where shown, by card on a payment partner's secure page. If you dispute a card payment with your bank instead of reporting the problem to us first, we may pause the order while the bank decides. Services, rentals, repairs and events are booked first; once the provider confirms, you pay the provider directly, so escrow does not cover these payments. Bookings for services, rentals, repairs and events can be paid with escrow or to the provider directly; property is always arranged directly. We may cancel orders that look fraudulent.

Law

These terms are governed by the laws of Ghana, where Netwave Store is based. If you live in another country, you also keep any consumer rights the law of your country gives you that cannot be taken away by agreement.

Changes

We may update these terms. Important changes are announced on the site before they apply.

Contact

Questions about these terms: support@netwavesolution.top.