Delete your Netwave Store account

You can delete your account yourself, in the Netwave Store app or on this website.

How to delete it

Sign in with the account you want to delete.
Open My account, then My details, then Delete my account.
Enter your password, type DELETE and confirm.

Cannot sign in? Email support@netwavesolution.top from the email or phone number on the account, and we will delete it for you after checking it is yours.

What is deleted and what is kept

Deleted at once: your name, email, phone number, password, Google sign-in link, saved addresses, saved MoMo wallets, notifications and app notification settings. A shop you own is closed and its listings hidden.
Kept: orders, payments, refunds and payouts, because the law and tax rules require business records and the other side of each sale relies on them. They no longer show your name. Reviews stay, shown as "Deleted member".
Identity documents from seller or rider verification are removed when their retention period ends, as described in our privacy policy.